Grievance Redressal Mechanism
Customer Complaint Handling & Escalation Matrix
Level 1: Grievances Redressal Officer (GRO)
All complaints may be addressed to:
The Grievances Redressal Officer
Mr. Vivinkumar D
Phone: +91 93810 22345
Email: vivinkumar@ufinfsl.com
Turnaround Time (TAT):
Complaints will be resolved within 10 to 15 days from the date of registration.
Level 2: Escalation to Principal Nodal Officer (PNO)
If the complaint is not resolved within 15 days at the GRO level, customers may escalate the matter to:
The Principal Nodal Officer
Mr. Rameshkumar R
Phone: +91 73050 78140
Email: pno@ufin.in
Level 3: Escalation to MFIN
If the complaint remains unresolved within 30 days at the PNO level, customers may contact:
MFIN Toll-Free Number: 1800-102-1080
Further Escalation: Reserve Bank of India (RBI)
If the complaint is not resolved to your satisfaction within one month of lodging it with us, you may approach the RBI through any of the following modes:
1. Online:
CMS Portal of RBI –
https://cms.rbi.org.in
2. Physical Complaint (Letter/Post):
Centralised Receipt and Processing Centre
4th Floor, Reserve Bank of India
Sector-17, Central Vista
Chandigarh – 160017
3. Email:
crpc@rbi.org.in
Important Note
Customers are advised to first approach UFin Financial Services Limited through the above grievance redressal channels before escalating to external authorities.